Pinned Launcher Setup Errors/Bugs and their fixes - CHECK HERE BEFORE POSTING A BUG/ERROR

  • Launcher Setup Errors/Bugs and their fixes - CHECK HERE BEFORE POSTING A BUG/ERROR

    Here is a compiled list of known errors/bugs for the Launcher Setup side of things. I will try my best to keep it updated when new errors/bugs and fixes for them are found.

    Make sure you officially report all bugs if you get the popup window.

    You only need to log in once with the new version of the launcher. If you get an inactive error you have tried to log in twice. Restart your launcher and don't login with your credentials.

    This method below will fix most errors if you are having issues and can't resolve them.

    *Exact folder locations may vary depending on where you installed Cattle and Crops.

    • Navigate to control panel, uninstall "Cattle and Crops" and also uninstall "Cattle and Crops Online Installer".
    • Navigate to C:\Users\YourPCNameHere\AppData\Roaming and delete the Launchpad folder.
    • Navigate to C:\Program Files (x86) and delete Cattle and Crops folder.
    • Navigate to C:\Users\YourPCNameHere\Documents\My Games and delete the Cattle and Crops folder.
    • Re-download the launcher, install that and re-download the game.
    • Success!
    *Updated 18/08/2017*

    If you have a fix for something on the list please leave a comment.


    Error/Bug [Version]Fix
    Reference Link/Image
    Inactive Error
    [0.0.9.2.2]
    You only need to log into the new launcher with you credentials once.
    Restart the launcher.
    Installer crashes after latest update
    [0.0.9.2.1]
    FixThread
    Launcher won't update from 0.0.9 to 0.0.9.1
    [0.0.9] - [0.0.9.1]
    Navigate to top left of the launcher and click menu>reinstall game.Post
    Setup failed Error 0x80070001
    [0.0.9]
    No Fix.
    Most Likely because of 32-bit system.
    Thread
    GTK Error
    [0.0.8.1]
    Try Installing GTK Manually.
    Try copying the folders from the gtk-sharp folder to the C:\Program Files (x86)\Cattle and Crops folder
    See reference links to the right
    Launcher crashes
    MBB's Response
    Post about how to fix it located here!
    Game crashes when loading map.
    [0.0.8.1]
    When loading the game don't click anything.
    Keep trying to reload if that fails, it may work eventually.
    loading map problem
    Game fails to launch.
    [0.0.8]
    Navigate to C:\Program Files (x86)\Cattle and Crops\Game\Win64
    and double click the CattleAndCrops.exe file to launch directly into the game.
    forum.cattleandcrops.com/attachment/112-fail-png/
    Antivirus shows as having a Trojan in CnC folder.
    [0.0.8]
    Most likely a false positive.
    Allow exception for Cattle And Crops in your antivirus.
    If that doesn't fix it, it may be a Trojan (only 1 user had this issue)
    Original Post
    Anti-Virus keeps blocking the install.
    [0.0.8]
    1. Allow an exception in your anti-virus.
    2. Enter gaming mode in your anti-virus (if applicable).
    3. Disable anti-virus temporarily and install.
    4. Allow exceptions through windows firewall.
    Known Cattle and Crops Bugs And Their Fixes
    DirectX error. Game fails to load.
    [0.0.8]
    Make sure your audio and video card drivers are the latest versions.
    Also ensure you have the latest DirectX .
    microsoft.com/en-us/download/details.aspx?id=8109
    forum.cattleandcrops.com/attachment/145-capture-png/
    Launchpad has stopped working error.
    [0.0.8]
    No Fix.
    Uninstall, restart computer, re-install.
    i.gyazo.com/9d79096a22456b8fe56ccbee1fadf163.png

    The post was edited 22 times, last by mmmBetty ().

  • For the GTK Website error.

    Reinstalling and restarting doesn't help.

    I reinstalled GTK, C&C and MONO. I tried installing them all in one session, restart and launcher still sends me to the website.
    I tried reinstalling them one bij one, first GTK, then restart, install Mono, restart and then C&C.

    Then I get this error while installing C&C Launcher: The account alreadt exists.

    This is the log file:
    Display Spoiler


    [2858:2040][2017-06-16T20:43:33]i001: Burn v3.11.0.1701, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\Ryan\AppData\Local\Temp\{DAFD15EE-76E5-4B93-8CC5-D338663D207F}\.cr\cattle_and_crops_installer (4).exe
    [2858:2040][2017-06-16T20:43:33]i009: Command Line: '"-burn.clean.room=C:\Users\Ryan\Downloads\cattle_and_crops_installer (4).exe" -burn.filehandle.attached=196 -burn.filehandle.self=204'
    [2858:2040][2017-06-16T20:43:33]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Ryan\Downloads\cattle_and_crops_installer (4).exe'
    [2858:2040][2017-06-16T20:43:33]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Ryan\Downloads\'
    [2858:2040][2017-06-16T20:43:33]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333.log'
    [2858:2040][2017-06-16T20:43:33]i000: Setting string variable 'WixBundleName' to value 'Cattle and Crops Online Installer'
    [2858:2040][2017-06-16T20:43:33]i000: Setting string variable 'WixBundleManufacturer' to value 'Masterbrain Bytes'
    [2858:2888][2017-06-16T20:43:33]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
    [2858:2888][2017-06-16T20:43:33]i000: Setting version variable 'WixBundleFileVersion' to value '0.0.1.0'
    [2858:2040][2017-06-16T20:43:33]i100: Detect begin, 5 packages
    [2858:2040][2017-06-16T20:43:33]i000: Setting string variable 'NETFRAMEWORK45' to value '394806'
    [2858:2040][2017-06-16T20:43:33]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.
    [2858:2040][2017-06-16T20:43:33]w120: Detected partially cached package: CattleandCrops, invalid payload: CattleandCrops, reason: 0x80070002
    [2858:2040][2017-06-16T20:43:33]i101: Detected package: NetFx45Web, state: Present, cached: Complete
    [2858:2040][2017-06-16T20:43:33]i101: Detected package: GTK, state: Absent, cached: None
    [2858:2040][2017-06-16T20:43:33]i101: Detected package: VCRED64, state: Absent, cached: Complete
    [2858:2040][2017-06-16T20:43:33]i101: Detected package: VCRED86, state: Absent, cached: Complete
    [2858:2040][2017-06-16T20:43:33]i101: Detected package: CattleandCrops, state: Absent, cached: Partial
    [2858:2040][2017-06-16T20:43:33]i199: Detect complete, result: 0x0
    [2858:2888][2017-06-16T20:43:34]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 0
    [2858:2040][2017-06-16T20:43:34]i200: Plan begin, 5 packages, action: Install
    [2858:2040][2017-06-16T20:43:34]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleRollbackLog_GTK' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_000_GTK_rollback.log'
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleLog_GTK' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_000_GTK.log'
    [2858:2040][2017-06-16T20:43:34]w321: Skipping dependency registration on package with no dependency providers: VCRED64
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleLog_VCRED64' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_001_VCRED64.log'
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleRollbackLog_VCRED64' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_001_VCRED64_rollback.log'
    [2858:2040][2017-06-16T20:43:34]w321: Skipping dependency registration on package with no dependency providers: VCRED86
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleLog_VCRED86' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_002_VCRED86.log'
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleRollbackLog_VCRED86' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_002_VCRED86_rollback.log'
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleRollbackLog_CattleandCrops' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_003_CattleandCrops_rollback.log'
    [2858:2040][2017-06-16T20:43:34]i000: Setting string variable 'WixBundleLog_CattleandCrops' to value 'C:\Users\Ryan\AppData\Local\Temp\Cattle_and_Crops_Online_Installer_20170616204333_003_CattleandCrops.log'
    [2858:2040][2017-06-16T20:43:34]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
    [2858:2040][2017-06-16T20:43:34]i201: Planned package: GTK, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [2858:2040][2017-06-16T20:43:34]i201: Planned package: VCRED64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
    [2858:2040][2017-06-16T20:43:34]i201: Planned package: VCRED86, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
    [2858:2040][2017-06-16T20:43:34]i201: Planned package: CattleandCrops, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
    [2858:2040][2017-06-16T20:43:34]i299: Plan complete, result: 0x0
    [2858:2040][2017-06-16T20:43:34]i300: Apply begin
    [2858:2040][2017-06-16T20:43:34]i010: Launching elevated engine process.
    [2858:2040][2017-06-16T20:43:35]i011: Launched elevated engine process.
    [2858:2040][2017-06-16T20:43:35]i012: Connected to elevated engine.
    [0D64:2594][2017-06-16T20:43:35]i358: Pausing automatic updates.
    [0D64:2594][2017-06-16T20:43:35]i359: Paused automatic updates.
    [0D64:2594][2017-06-16T20:43:35]i360: Creating a system restore point.
    [0D64:2594][2017-06-16T20:43:40]i361: Created a system restore point.
    [0D64:2594][2017-06-16T20:43:40]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{59531797-d792-4032-8079-e5d2800431f0}, options: 0x7, disable resume: No
    [0D64:2594][2017-06-16T20:43:40]i000: Caching bundle from: 'C:\Users\Ryan\AppData\Local\Temp\{619FB85D-D504-4356-A290-3E70E79EE958}\.be\cattle_and_crops_installer.exe' to: 'C:\ProgramData\Package Cache\{59531797-d792-4032-8079-e5d2800431f0}\cattle_and_crops_installer.exe'
    [0D64:2594][2017-06-16T20:43:40]i320: Registering bundle dependency provider: {59531797-d792-4032-8079-e5d2800431f0}, version: 0.0.1.0
    [0D64:2594][2017-06-16T20:43:40]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{59531797-d792-4032-8079-e5d2800431f0}, resume: Active, restart initiated: No, disable resume: No
    [0D64:2920][2017-06-16T20:43:40]i305: Verified acquired payload: GTK at path: C:\ProgramData\Package Cache\.unverified\GTK, moving to: C:\ProgramData\Package Cache\{063E9BC4-FF17-45D6-8337-6CEC03254879}v2.12.44\gtk-sharp-2.12.44.msi.
    [0D64:2920][2017-06-16T20:43:40]i304: Verified existing payload: VCRED64 at path: C:\ProgramData\Package Cache\8BF41BA9EEF02D30635A10433817DBB6886DA5A2\vcredist_x64.exe.
    [0D64:2920][2017-06-16T20:43:40]i304: Verified existing payload: VCRED86 at path: C:\ProgramData\Package Cache\DF7F0A73BFA077E483E51BFB97F5E2ECEEDFB6A3\vcredist_x86.exe.
    [0D64:2920][2017-06-16T20:43:40]i305: Verified acquired payload: CattleandCrops at path: C:\ProgramData\Package Cache\.unverified\CattleandCrops, moving to: C:\ProgramData\Package Cache\{6C7238AC-32C5-409E-BE80-135928798722}v1.0.0.0\cncWebInstaller.msi.
    [0D64:2594][2017-06-16T20:43:40]i323: Registering package dependency provider: {063E9BC4-FF17-45D6-8337-6CEC03254879}, version: 2.12.44, package: GTK
    [0D64:2594][2017-06-16T20:43:40]i301: Applying execute package: GTK, action: Install, path: C:\ProgramData\Package Cache\{063E9BC4-FF17-45D6-8337-6CEC03254879}v2.12.44\gtk-sharp-2.12.44.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7"'
    [0D64:2594][2017-06-16T20:43:43]e000: Error 0x80070643: Failed to install MSI package.
    [0D64:2594][2017-06-16T20:43:43]e000: Error 0x80070643: Failed to execute MSI package.
    [2858:2040][2017-06-16T20:43:43]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [2858:2040][2017-06-16T20:43:43]w348: Application requested retry of package: GTK, encountered error: 0x80070643. Retrying...
    [0D64:2594][2017-06-16T20:43:46]i301: Applying execute package: GTK, action: Install, path: C:\ProgramData\Package Cache\{063E9BC4-FF17-45D6-8337-6CEC03254879}v2.12.44\gtk-sharp-2.12.44.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7"'
    [0D64:2594][2017-06-16T20:43:50]e000: Error 0x80070643: Failed to install MSI package.
    [0D64:2594][2017-06-16T20:43:50]e000: Error 0x80070643: Failed to execute MSI package.
    [2858:2040][2017-06-16T20:43:50]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [2858:2040][2017-06-16T20:43:50]w348: Application requested retry of package: GTK, encountered error: 0x80070643. Retrying...
    [0D64:2594][2017-06-16T20:43:53]i301: Applying execute package: GTK, action: Install, path: C:\ProgramData\Package Cache\{063E9BC4-FF17-45D6-8337-6CEC03254879}v2.12.44\gtk-sharp-2.12.44.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7"'
    [0D64:2594][2017-06-16T20:43:53]e000: Error 0x80070643: Failed to install MSI package.
    [0D64:2594][2017-06-16T20:43:53]e000: Error 0x80070643: Failed to execute MSI package.
    [2858:2040][2017-06-16T20:43:53]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [2858:2040][2017-06-16T20:43:53]w348: Application requested retry of package: GTK, encountered error: 0x80070643. Retrying...
    [0D64:2594][2017-06-16T20:43:56]i301: Applying execute package: GTK, action: Install, path: C:\ProgramData\Package Cache\{063E9BC4-FF17-45D6-8337-6CEC03254879}v2.12.44\gtk-sharp-2.12.44.msi, arguments: ' ALLUSERS="1" MSIFASTINSTALL="7"'
    [0D64:2594][2017-06-16T20:43:58]e000: Error 0x80070643: Failed to install MSI package.
    [0D64:2594][2017-06-16T20:43:58]e000: Error 0x80070643: Failed to execute MSI package.
    [2858:2040][2017-06-16T20:43:58]e000: Error 0x80070643: Failed to configure per-machine MSI package.
    [2858:2040][2017-06-16T20:43:58]i319: Applied execute package: GTK, result: 0x80070643, restart: None
    [2858:2040][2017-06-16T20:43:58]e000: Error 0x80070643: Failed to execute MSI package.
    [0D64:2594][2017-06-16T20:43:58]i318: Skipped rollback of package: GTK, action: Uninstall, already: Absent
    [2858:2040][2017-06-16T20:43:58]i319: Applied rollback package: GTK, result: 0x0, restart: None
    [0D64:2594][2017-06-16T20:43:58]i329: Removed package dependency provider: {063E9BC4-FF17-45D6-8337-6CEC03254879}, package: GTK
    [0D64:2594][2017-06-16T20:43:58]i351: Removing cached package: GTK, from path: C:\ProgramData\Package Cache\{063E9BC4-FF17-45D6-8337-6CEC03254879}v2.12.44\
    [0D64:2594][2017-06-16T20:43:58]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{59531797-d792-4032-8079-e5d2800431f0}, resume: None, restart: None, disable resume: No
    [0D64:2594][2017-06-16T20:43:58]i330: Removed bundle dependency provider: {59531797-d792-4032-8079-e5d2800431f0}
    [0D64:2594][2017-06-16T20:43:58]i352: Removing cached bundle: {59531797-d792-4032-8079-e5d2800431f0}, from path: C:\ProgramData\Package Cache\{59531797-d792-4032-8079-e5d2800431f0}\
    [0D64:2594][2017-06-16T20:43:58]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{59531797-d792-4032-8079-e5d2800431f0}, resume: None, restart initiated: No, disable resume: No
    [2858:2040][2017-06-16T20:43:58]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No




    When I use the C&Cinstaller which is installed in one of the maps of C:/Programdata/Package Cache/... the launcher installs.
    When i try to run the launcher

    AGAIN the Website.


    I've paid for this game. It would be really nice if I could play it as well.

    As I said earlier in a topic I've made. On my laptop ( same windows, same norton ) I can install the launcher and it works there, only the game doesn't. Copying all the files from, and GTK Library and C&C library still doesn't help. While those files should be correct because they seem to work.


    A bit more assistance with this problem would be appreciated .


    PS: If I check the installer compatibility it says mode windows vista and I can't change it.
    When I get send to the website, the site says this computer doesn't receive any more updates because of windows xp, but it;s windows 7

    Just trying to give as much info as I can

    The post was edited 1 time, last by BullittRS ().

  • Hello @BullittRS,
    thank you for your bug report and for the attached log file.

    There are a few more users having this problem.

    For some it helped to install GTK# manually:

    dl.xamarin.com/GTKforWindows/Windows/gtk-sharp-2.12.44.msi

    One user managed to get the lauchner work by copying the dll-files from the gtk-sharp to the program files/Cattle and Crops folder.

    We are currently working on this issue. Do you probably have a 32bit Windows system?
  • Okay, after recent findings it seems like it is possible to fix the GTK Error. :thumbsup: Finally!!
    Thanks to @DarcReaver for discovering the fix and @posmat for confirming it also.

    1. Install the GTK files manually. You can get them here.
    2. Copy all of the folders from your GTK directory C:\Program Files (x86)\GtkSharp\2.12 to your CnC directory C:\Program Files (x86)\Cattle and Crops
    Picture for reference

    3. Install the game

    4. Play the game!!

    Okay, So I haven't had this issue so if anyone else who is having this issue can also try these steps and confirm they work that would be awesome!! :)

    The post was edited 2 times, last by mmmBetty ().

  • I'm sorry to say that it didn't worked for me.

    I even tried reinstalling gtk and C&C, restarting pc, copied the gtksharp folder, the 2.12 folder and the 4 folder within and still I get send to the website.

    The error in the log is the same as before.

    I have windows 7 64 bit.


    Btw I can't see your foto.

    Thanks for the try, hope to get a complete fix soon.




    I read in the other thread to copy the files from the "bin" folder to the C&C folder and that did the trick !
  • The fix also didn't work for me...

    Hope this get's fixed soon.

    Specs.

    Windows 10 64bit.
    I-5 4460
    GTX 1060 6GB
    12GB RAM

    Log,
    Display Spoiler

    2017-06-22 22:10:47,595 [Launchpad.Launcher.Program | INFO]: ----------------
    2017-06-22 22:10:47,603 [Launchpad.Launcher.Program | INFO]: Launchpad v0.3.2.34468 starting...
    2017-06-22 22:10:47,604 [Launchpad.Launcher.Program | INFO]: Current platform: Win64 (x64)
    2017-06-22 22:10:47,604 [Launchpad.Launcher.Program | INFO]: Initializing UI...
    2017-06-22 22:10:47,663 [Launchpad.Launcher.Program | FATAL]: ----------------
    2017-06-22 22:10:47,664 [Launchpad.Launcher.Program | FATAL]: FATAL UNHANDLED EXCEPTION!
    2017-06-22 22:10:47,664 [Launchpad.Launcher.Program | FATAL]: Something has gone terribly, terribly wrong during runtime.
    2017-06-22 22:10:47,664 [Launchpad.Launcher.Program | FATAL]: The following is what information could be gathered by the program before crashing.
    2017-06-22 22:10:47,664 [Launchpad.Launcher.Program | FATAL]: Please report this to <jarl.gullberg@gmail.com> or via GitHub. Include the full log and a description of what you were doing when it happened.
    2017-06-22 22:10:47,665 [Launchpad.Launcher.Program | FATAL]: This exception is typical of instances where the GTK# runtime has not been installed.
    If you haven't installed it, download it at 'http://www.mono-project.com/download/#download-win'.
    If you have installed it, reboot your computer and try again.
    2017-06-22 22:10:47,717 [Launchpad.Launcher.Program | FATAL]: Exception type: System.DllNotFoundException
    2017-06-22 22:10:47,718 [Launchpad.Launcher.Program | FATAL]: Exception Message: Kan DLL libgtk-win32-2.0-0.dll niet laden: Kan opgegeven procedure niet vinden. (Uitzondering van HRESULT: 0x8007007F)
    2017-06-22 22:10:47,720 [Launchpad.Launcher.Program | FATAL]: Exception Stacktrace: bij Gtk.Application.gtk_init(Int32& argc, IntPtr& argv)
    bij Gtk.Application.Init()
    bij Launchpad.Launcher.Program.Main()
  • Hi @Willem0492, I have done a little searching and it seems like the only files that are in my CnC folder that come from the GTK are these ones.
    I went through the whole GTKSharp Folder and searched every single filename in my CnC folder and these are the only ones that match on mine.

    atk-sharp.dll
    gdk-sharp.dll
    glib-sharp.dll
    gtk-sharp.dll
    pango-sharp.dll


    They can be found in C:\Program Files (x86)\GtkSharp\2.12\lib\gtk-sharp-2.0\
    Could you try copying just them specific files over to the C:\Program Files (x86)\Cattle and Crops folder and see if that works?


    Then if that doesn't work can you try as @BullittRS did and copy the files in BIN folder and report back, thanks!

    The post was edited 3 times, last by mmmBetty: Info added. ().

  • TronXP wrote:

    Same Problem as Orph3usRock3r. Installed launcher, type in the username and password and nothing happens. It doesn't download the actual game, just stuck here with a launcher.........
    Has anyone else had this issue? We've had the inactive issue before but when the game is already installed in which case it was possible to circumvent the issue.

    With this issue you can't even log in to install the game.

    **EDIT** More people seem to be having an inactive error being displayed.

    MADxMAX wrote:

    Ive been testing the early build since it release, but yesterday when I tried to log in to the tech demo, it said for me to log in with my username and password for my CnC account, which I did, but everytime I click log in, nothing happens, Ive tried to reinstall the game, numerous times, but nothing changes, I have the correct login information, if I click on repair the launcher crashes, and if I click on repair is says that the server does not have the provide the game for the selected platform ( see below image )



    The post was edited 1 time, last by mmmBetty ().

  • @masterbrain @Memphis There has been 5 or more recent cases with the "inactive" launcher error, I don't suppose you could have a look at what is causing this as some people cannot download the game.

    Has everyone tried uninstalling the old launcher with via windows control panel? Then re-install the new launcher? That could be an issue maybe.

    Link to new Launcher

    Possible Fix for Inactive Error.

    Okay people I may have a fix for you all, So I managed to be able to log in. What I did was as follows.
    • Downloaded the new launcher as shown above and linked here.
    • Deleted my entire Cattle And Crops Folder at C:\Program Files (x86)\Cattle and Crops. (MAYBE JUST MOVE IT FROM YOUR PROGRAM FILES TO SOMEHWERE SAFE!!!)
    • Navigated to Control Panel > Programs > Programs and Features, Uninstall Cattle And Crops Online Installer and Cattle And Crops.
    • Installed the new installer I just downloaded.
    • Logged in using my credentials and was allowed the option to install the game.
    • It is currently downloading!


    Have tested it twice now and it works fine for me. When I login with my credentials I do not get the Inactive error.

    The post was edited 9 times, last by mmmBetty: Possible Fix! ().

  • still inactive...

    before my launcher started saying inactive, i was able to install the game but every time it crashed on the loading map screen and said it was an access violation with a file called atio6axx.dll... how do i fix that???

    now after reinstalling the launcher it says inactive and so i cant install the game again...

    any help appreciated! @mmmBetty

    The post was edited 1 time, last by bewserboozer169 ().

  • Im having the same issue my log file is showing

    2017-06-25 15:55:48,346 [Launchpad.Launcher.Program | INFO]: ----------------
    2017-06-25 15:55:48,377 [Launchpad.Launcher.Program | INFO]: Launchpad v0.3.2.27047 starting...
    2017-06-25 15:55:48,377 [Launchpad.Launcher.Program | INFO]: Current platform: Win64 (x64)
    2017-06-25 15:55:48,377 [Launchpad.Launcher.Program | INFO]: Initializing UI...
    2017-06-25 15:55:48,737 [Launchpad.Launcher.Handlers.Protocols.Manifest.HTTPProtocolHandler | INFO]: Pinging remote patching server to determine if we can connect to it.
    2017-06-25 15:55:49,369 [Launchpad.Launcher.Interface.MainWindow | INFO]: This instance is the first start of the application in this folder.
    2017-06-25 15:55:53,165 [Launchpad.Launcher.Interface.MainWindow | INFO]: User accepted installation in this directory. Installing in current directory.
    2017-06-25 15:55:53,369 [Launchpad.Launcher.Handlers.Protocols.Manifest.HTTPProtocolHandler | ERROR]: Failed to read the contents of remote file "https://www.cattleandcrops.com/updater/t-/launcher/LauncherVersion.txt" (WebException): The remote server returned an error: (404) Not Found.
    2017-06-25 15:55:53,369 [Launchpad.Launcher.Handlers.Protocols.Manifest.ManifestBasedProtocolHandler | WARN]: Failed to parse the remote launcher version. Using the default of 0.0.0 instead.

    2017-06-25 15:55:53,494 [Launchpad.Launcher.Interface.MainWindow | INFO]: The server does not provide files for platform "Win64". A .provides file must be present in the platforms' root directory.

    tried the link manually and no file found

    should LauncherVersion.txt actually be a version number? @mmmBetty

    any help appreciated
  • I'm all out of ideas @bewserboozer169 @Rich9517 @MADxMAX

    Yours seems odd @oldMacdonald as it's saying something about defaulting to version 0.0.0 instead as it couldn't contact the remote server.
    The launcher is version 0.1 as far as I'm aware.

    It could possibly be an issue on @masterbrain's end.

    I get the same fault but my game loads. I am having other issues though ingame.

    My Log File.

    Display Spoiler

    2017-06-25 23:01:47,310 [Launchpad.Launcher.Program | INFO]: ----------------
    2017-06-25 23:01:47,318 [Launchpad.Launcher.Program | INFO]: Launchpad v0.3.2.27047 starting...
    2017-06-25 23:01:47,320 [Launchpad.Launcher.Program | INFO]: Current platform: Win64 (x64)
    2017-06-25 23:01:47,320 [Launchpad.Launcher.Program | INFO]: Initializing UI...
    2017-06-25 23:01:47,795 [Launchpad.Launcher.Handlers.Protocols.Manifest.HTTPProtocolHandler | INFO]: Pinging remote patching server to determine if we can connect to it.
    2017-06-25 23:01:54,852 [Launchpad.Launcher.Handlers.Protocols.Manifest.HTTPProtocolHandler | ERROR]: Failed to read the contents of remote file "https://www.cattleandcrops.com/updater/t-/launcher/LauncherVersion.txt" (WebException): The remote server returned an error: (404) Not Found.
    2017-06-25 23:01:54,853 [Launchpad.Launcher.Handlers.Protocols.Manifest.ManifestBasedProtocolHandler | WARN]: Failed to parse the remote launcher version. Using the default of 0.0.0 instead.
    2017-06-25 23:02:00,595 [Launchpad.Launcher.Interface.MainWindow | INFO]: All checks passed. Game can be launched.
    2017-06-25 23:10:35,077 [Launchpad.Launcher.Handlers.GameHandler | INFO]: Launching game.
    Executable path: C:\Program Files (x86)\Cattle and Crops\Game\Win64\CattleAndCrops.exe
    2017-06-25 23:13:26,870 [Launchpad.Launcher.Handlers.GameHandler | INFO]: Beginning verification of game files.
    2017-06-25 23:13:33,176 [Launchpad.Launcher.Handlers.GameHandler | INFO]: Launching game.
    Executable path: C:\Program Files (x86)\Cattle and Crops\Game\Win64\CattleAndCrops.exe


  • i thought it might have been a space (on hdd) thing as i was trying to install it on my ssd (with operating system and a few main things on) so i uninstalled it re downloaded it and set it to a different hdd (with 1.5tb free) and this is not the case so it seems. just so you know.
  • no worries. is there a way for myself and Rich to install it without logging into the launcher @mmmBetty

    have just tried the latest launcher with the following log file results if it helps

    2017-06-25 20:26:08,579 [Launchpad.Launcher.Program | INFO]: ----------------
    2017-06-25 20:26:08,595 [Launchpad.Launcher.Program | INFO]: Launchpad v0.3.2.27047 starting...
    2017-06-25 20:26:08,595 [Launchpad.Launcher.Program | INFO]: Current platform: Win64 (x64)
    2017-06-25 20:26:08,595 [Launchpad.Launcher.Program | INFO]: Initializing UI...
    2017-06-25 20:26:08,828 [Launchpad.Launcher.Handlers.Protocols.Manifest.HTTPProtocolHandler | INFO]: Pinging remote patching server to determine if we can connect to it.
    2017-06-25 20:26:09,578 [Launchpad.Launcher.Handlers.Protocols.Manifest.HTTPProtocolHandler | ERROR]: Failed to read the contents of remote file "https://www.cattleandcrops.com/updater/t-/launcher/LauncherVersion.txt" (WebException): The remote server returned an error: (404) Not Found.
    2017-06-25 20:26:09,578 [Launchpad.Launcher.Handlers.Protocols.Manifest.ManifestBasedProtocolHandler | WARN]: Failed to parse the remote launcher version. Using the default of 0.0.0 instead.
    2017-06-25 20:26:09,694 [Launchpad.Launcher.Interface.MainWindow | INFO]: The server does not provide files for platform "Win64". A .provides file must be present in the platforms' root directory.


    Good Onya

    The post was edited 1 time, last by oldMacdonald ().

  • mmmBetty wrote:

    Hmm, odd. Have you allowed CNC through your windows firewall and made an exception in your anti virus program for it? Maybe it's not allowing the launcher to contact the servers? It could also just be a problem on their end but it's strange that the solution worked for me... @FalconVini
    I checked my firewall and antivirus program. CnC is authorized without any restriction.
    Still the problem "inactive".
    Have a nice night ;)
  • I havne't had that issue but I would suggest not installing any game in any of the program files folders. Instead install them in a C:/Games folder(if you don't have one then create one) or on another harddrive/ssd mainly because installing games in the program folders can give you problems down the line.

    So try installing the game somewhere else and see if that works.

    After uninstalling the game go to documents and mygames and make sure to delete the cattle and crops folder there after that go to C:\Users\[InsertYourPcNameHere]\AppData\Roaming and delete the launchpad folder here if there is one also go tot he local folder in appdata and make sure nothing related to CnC is there. Once that has been taken care of download the launcher and install the game NOT the default folder, create one outside the program files folders.

    i5 4690k - 3,5 Ghz, EVGA gtx 1070 ftw hybrid - 8 gb vram, 16 gb 1600 Mhz ddr3 ram
  • Jeytav wrote:

    I havne't had that issue but I would suggest not installing any game in any of the program files folders. Instead install them in a C:/Games folder(if you don't have one then create one) or on another harddrive/ssd mainly because installing games in the program folders can give you problems down the line.

    So try installing the game somewhere else and see if that works.

    After uninstalling the game go to documents and mygames and make sure to delete the cattle and crops folder there after that go to C:\Users\[InsertYourPcNameHere]\AppData\Roaming and delete the launchpad folder here if there is one also go tot he local folder in appdata and make sure nothing related to CnC is there. Once that has been taken care of download the launcher and install the game NOT the default folder, create one outside the program files folders.
    I work always so (on an other drive) ... without any positive results ;) But thanks for the suggestion!